Contact information

We love hearing from our pack. Whether you have a question about our ingredients, need help with an order, or just want to share a photo of your dog enjoying the food—we are here to help.

Since we are a small family team (often in the kitchen cooking or packing orders), we might not answer a phone call immediately. Here are the best ways to reach us:

1. For Order Support & General Questions (Best Method) Please use the Contact Form on our website (see the "Contact" page) or email us directly. This helps us track your order number and details so we can solve your issue faster.

Response Time: We aim to respond within 24-48 hours (Mon-Fri).

2. Text or WhatsApp Us (Fastest for Quick Questions) Need a quick answer about ingredients or delivery? Shoot us a text!

Number: (445) 310-6898
Note: This line is best for text/WhatsApp messages. If we are running the grinder or sealing bags, we might miss a voice call, so please leave a message if you do call.

3. Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: Kitchen Prep (Limited Availability)
Sunday: Closed (Family Day)

Mailing Address: The Family Pet Table Philadelphia, PA (We are an online delivery kitchen and do not have a public storefront for walk-ins.)

🐾 Frequently Asked Questions

How should I store the food?

Since our food is fresh and preservative-free, it must be kept frozen until you are ready to use it.

Freezer: Keeps fresh for up to 6 months.
Fridge: Once thawed, it stays fresh for 4-5 days.

Pro Tip: Move one bag from the freezer to the fridge 24 hours before you need it so it thaws perfectly!

Do I need to cook it?

Nope! We’ve already done the cooking for you. Our meals are fully cooked to kill bacteria, then flash-frozen to lock in nutrients. Just thaw, pour into the bowl, and watch them devour it.

Can I microwave it?

We recommend serving it chilled or at room temperature. If you want to warm it up, you can add a splash of warm water.
Please do not microwave or serve it hot—high heat can destroy the natural vitamins and nutrients we worked so hard to preserve!

How do I switch my pet to fresh food

Slow and steady wins the race! Sudden changes can upset a dog's tummy.

Days 1-3: Mix 25% Family Pet Table with 75% old food.
Days 4-6: Mix 50% / 50%.
Days 7-9: Mix 75% / 25%.
Day 10: 100% Fresh!

Where do you deliver?

We currently deliver across the continental U.S. with local Philly delivery options. Enter your zip code at checkout to see what’s available near you.

How do I contact customer support?

You can reach us anytime through chat, our contact form, or WhatsApp! We’re here to help with orders, nutrition questions, or anything else you need.

Do you offer medical advice for pets?

No — while we may provide general suggestions or product recommendations to support your pet’s wellness, we do not offer medical advice, diagnosis, or treatment. Our products, including any nutritional items or devices, are not substitutes for professional veterinary care. Always consult your veterinarian before making changes to your pet’s health routine, especially if your pet has a medical condition or is on medication.