Shipping policy

Freshness & Shipping Schedule At The Family Pet Table, we cook our food fresh in small batches and freeze it immediately to lock in nutrients. Because our product is perishable, we ship strategically to ensure it never sits in a warm warehouse over the weekend.

1. When We Ship

Shipping Days: We ship orders Monday through Wednesday.
Order Cutoff: Orders placed after 12:00 PM EST on Wednesday will typically ship the following Monday.
Why? This ensures your box arrives at your door within the same week and doesn't get stuck in transit on a Sunday.

2. How It Arrives (Packaging)

Your dog’s food is packed in an insulated cooler box.
It is normal for the ice to have melted by the time you open the box.

3. Do I need to be home?

No. Drivers will leave the package at your door (no signature required).
However, because the food is frozen, we recommend bringing the box inside and transferring the food to your freezer as soon as possible on the day of delivery.
We will email you a tracking number as soon as your order ships so you can keep an eye on it.

4. Where We Ship

We currently ship to the contiguous United States (Lower 48 States).
PO Boxes: We cannot ship to PO Boxes because FedEx/UPS requires a physical street address for perishable deliveries.

5. "Thawed but Cold" Policy

Our packaging is engineered to keep food frozen for transit. However, depending on the weather and shipping distance, some bags may arrive partially thawed.
The "Refrigerator Rule": If the food is still cold to the touch (like meat you would buy at the grocery store), it is 100% safe to refreeze and feed to your dog.
If the food arrives warm or at room temperature, please do not feed it. Contact us immediately with a photo, and we will replace it.

6. Wrong Addresses

Please double-check your address at checkout!
Because our product is perishable, we cannot reroute packages once they have shipped. We are not responsible for spoiled food due to incorrect addresses provided by the customer.

🐾 Frequently Asked Questions

How should I store the food?

Since our food is fresh and preservative-free, it must be kept frozen until you are ready to use it.

Freezer: Keeps fresh for up to 6 months.
Fridge: Once thawed, it stays fresh for 4-5 days.

Pro Tip: Move one bag from the freezer to the fridge 24 hours before you need it so it thaws perfectly!

Do I need to cook it?

Nope! We’ve already done the cooking for you. Our meals are fully cooked to kill bacteria, then flash-frozen to lock in nutrients. Just thaw, pour into the bowl, and watch them devour it.

Can I microwave it?

We recommend serving it chilled or at room temperature. If you want to warm it up, you can add a splash of warm water.
Please do not microwave or serve it hot—high heat can destroy the natural vitamins and nutrients we worked so hard to preserve!

How do I switch my pet to fresh food

Slow and steady wins the race! Sudden changes can upset a dog's tummy.

Days 1-3: Mix 25% Family Pet Table with 75% old food.
Days 4-6: Mix 50% / 50%.
Days 7-9: Mix 75% / 25%.
Day 10: 100% Fresh!

Where do you deliver?

We currently deliver across the continental U.S. with local Philly delivery options. Enter your zip code at checkout to see what’s available near you.

How do I contact customer support?

You can reach us anytime through chat, our contact form, or WhatsApp! We’re here to help with orders, nutrition questions, or anything else you need.

Do you offer medical advice for pets?

No — while we may provide general suggestions or product recommendations to support your pet’s wellness, we do not offer medical advice, diagnosis, or treatment. Our products, including any nutritional items or devices, are not substitutes for professional veterinary care. Always consult your veterinarian before making changes to your pet’s health routine, especially if your pet has a medical condition or is on medication.