Cancellation policy

Flexible Ordering Guarantee At The Family Pet Table, we believe in "No Traps." Whether you are pre-ordering a batch or setting up an auto-refill, you are in control.

1. Pre-Orders (Out of Stock / Vacation Batches) Occasionally, we accept Pre-Orders for upcoming batches when our kitchen is at capacity or during holiday breaks.

Payment: When you place a Pre-Order, your card is charged immediately to secure your pounds of meat in our production queue.
Cancellation: You may cancel a Pre-Order for a full refund at any time before you receive a "Shipping Confirmation" email.
Late Cancellation: Once a shipping label has been created, the order is considered "In Progress" and cannot be cancelled.

2. Subscriptions (Auto-Refill) If you choose to sign up for automatic deliveries

No Contracts: You can pause, skip, or cancel your subscription at any time through your customer portal.
Cancellation Window: To avoid being charged for an upcoming order, please cancel at least 24 hours before your next scheduled billing date.
Notifications: We will send you an email reminder 3 days before your subscription renews so you aren't caught off guard.

3. How to Cancel To manage a pre-order or subscription, you can:

Log in to your account on our website.
Email us directly
Text us at (445) 310-6898.

🐾 Frequently Asked Questions

How should I store the food?

Since our food is fresh and preservative-free, it must be kept frozen until you are ready to use it.

Freezer: Keeps fresh for up to 6 months.
Fridge: Once thawed, it stays fresh for 4-5 days.

Pro Tip: Move one bag from the freezer to the fridge 24 hours before you need it so it thaws perfectly!

Do I need to cook it?

Nope! We’ve already done the cooking for you. Our meals are fully cooked to kill bacteria, then flash-frozen to lock in nutrients. Just thaw, pour into the bowl, and watch them devour it.

Can I microwave it?

We recommend serving it chilled or at room temperature. If you want to warm it up, you can add a splash of warm water.
Please do not microwave or serve it hot—high heat can destroy the natural vitamins and nutrients we worked so hard to preserve!

How do I switch my pet to fresh food

Slow and steady wins the race! Sudden changes can upset a dog's tummy.

Days 1-3: Mix 25% Family Pet Table with 75% old food.
Days 4-6: Mix 50% / 50%.
Days 7-9: Mix 75% / 25%.
Day 10: 100% Fresh!

Where do you deliver?

We currently deliver across the continental U.S. with local Philly delivery options. Enter your zip code at checkout to see what’s available near you.

How do I contact customer support?

You can reach us anytime through chat, our contact form, or WhatsApp! We’re here to help with orders, nutrition questions, or anything else you need.

Do you offer medical advice for pets?

No — while we may provide general suggestions or product recommendations to support your pet’s wellness, we do not offer medical advice, diagnosis, or treatment. Our products, including any nutritional items or devices, are not substitutes for professional veterinary care. Always consult your veterinarian before making changes to your pet’s health routine, especially if your pet has a medical condition or is on medication.