Since our food is fresh and preservative-free, it must be kept frozen until you are ready to use it.

• Freezer: Keeps fresh for up to 6 months.
• Fridge: Once thawed, it stays fresh for 4-5 days.

Pro Tip: Move one bag from the freezer to the fridge 24 hours before you need it so it thaws perfectly!

Nope! We’ve already done the cooking for you. Our meals are fully cooked to kill bacteria, then flash-frozen to lock in nutrients. Just thaw, pour into the bowl, and watch them devour it.

We recommend serving it chilled or at room temperature. If you want to warm it up, you can add a splash of warm water.
Please do not microwave or serve it hot—high heat can destroy the natural vitamins and nutrients we worked so hard to preserve!

Slow and steady wins the race! Sudden changes can upset a dog's tummy.

• Days 1-3: Mix 25% Family Pet Table with 75% old food.
• Days 4-6: Mix 50% / 50%.
• Days 7-9: Mix 75% / 25%.
• Day 10: 100% Fresh!

We currently deliver across the continental U.S. with local delivery options in select areas. Enter your zip code at checkout to see what’s available near you.

You can reach us anytime through our contact form, or WhatsApp! We’re here to help with orders, nutrition questions, or anything else you need.

No — while we may provide general suggestions or product recommendations to support your pet’s wellness, we do not offer medical advice, diagnosis, or treatment. Our products, including any nutritional items or devices, are not substitutes for professional veterinary care. Always consult your veterinarian before making changes to your pet’s health routine, especially if your pet has a medical condition or is on medication.